Privacy Policy

Last updated 15 October 2026

This document is a template prepared for review. Confirm the details in square brackets and have it checked before publishing.

Who we are

This website, https://lscservices.co.uk, is operated by LSC Services (“we”, “us” or “our”), the data controller for personal data collected through it.

Registered office: Wallis House, 1100 Great West Road, Brentford, London TW8 0HE
Company registration number: [COMPANY REGISTRATION NUMBER]
ICO registration number: [ICO REGISTRATION NUMBER]
Telephone: 020 8103 8831
Email: info@lscservices.co.uk

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This notice explains what we collect through the website, how we use it and your rights.

This notice covers the website only. Data we process when delivering services to clients is covered by the relevant service agreement.

What information we collect

Contact and quote enquiries

When you complete our contact or quote form, or email or telephone us, we collect your name, email address, telephone number, the service you are interested in and the content of your message. If you contact us on behalf of a business, we may also record your organisation’s name.

Careers enquiries

If you enquire about working with us, we collect your name, contact details and any information you choose to send, such as a CV, qualifications and licence details. Formal applications are covered by a separate recruitment privacy notice.

Server logs

Our hosting provider automatically records technical information when you visit, such as your IP address, browser and device type, the pages you request and the time of each request. This is used to keep the website secure and running properly.

Analytics

We use a privacy-friendly analytics service ([ANALYTICS PROVIDER]) to understand how visitors use the website in aggregate. It does not use cookies to track you across other websites or build an individual profile of you.

Lawful bases for processing

We rely on the following lawful bases under Article 6 of the UK GDPR:

Steps prior to entering a contract: responding to your enquiry or preparing a quote at your request.
Legitimate interests: operating and securing the website, understanding how it is used, responding to careers enquiries and keeping records of our communications. We have balanced these interests against your rights.
Legal obligation: where we are required to keep or disclose information by law.
Consent: where we ask for it specifically. You may withdraw consent at any time.

How we use your information

We use the information we collect to:

Respond to enquiries and provide quotes
Consider careers enquiries and contact you about opportunities
Keep the website secure and prevent spam and abuse
Understand how the website is used so we can improve it
Keep business records and comply with legal requirements

We do not sell personal data or use it for automated decision-making that produces legal or similarly significant effects.

How long we keep your information

We keep personal data only as long as needed for the purposes above.

Enquiry and quote data is kept for as long as necessary to deal with your enquiry and for a reasonable period afterwards, typically no longer than [RETENTION PERIOD].
Careers enquiry data is kept for [RETENTION PERIOD] unless you ask us to delete it sooner.
Server logs are kept for a short period for security and diagnostic purposes.
Aggregated analytics data does not identify individuals and may be kept indefinitely.

We share personal data only where necessary to operate the website and respond to you. Our service providers include:

Email delivery provider ([EMAIL DELIVERY PROVIDER]): delivers form submissions to our inbox.
Hosting provider (Vercel): hosts the website and processes server logs and form submissions on our behalf.
Spam protection ([SPAM PROTECTION PROVIDER]): prevents automated abuse of our forms and may process your IP address and browser information.

Each provider is bound by contract to protect your data and use it only on our instructions. We may also disclose information where required by law or to protect our legal rights.

International transfers

Some of our service providers, including our hosting provider, are based or store data outside the UK. Where personal data is transferred outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or UK adequacy regulations.

Cookies

This website does not use advertising or marketing cookies and does not track you across other websites. We may use strictly necessary cookies where needed for the website to function, for example to support spam protection on our forms. You can control cookies through your browser settings.

Your rights

Under UK GDPR you have the right to:

Be informed about how your data is used
Access the personal data we hold about you
Have inaccurate data corrected
Have your data erased in certain circumstances
Restrict or object to processing in certain circumstances
Receive your data in a portable format in certain circumstances
Withdraw consent at any time where consent is the basis for processing

To exercise any of these rights, contact us using the details below. We will respond within one month, or longer for complex requests where the law allows. We may need to confirm your identity first.

How to complain

If you are unhappy with how we have handled your data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

Contact us

Email: info@lscservices.co.uk
Telephone: 020 8103 8831
Post: LSC Services, Wallis House, 1100 Great West Road, Brentford, London TW8 0HE

Changes to this notice

We may update this notice from time to time to reflect changes in our practices, service providers or the law. The date at the top of this page shows when it was last updated.